CARPETMAN ONLINE STORE TERMS AND CONDITIONS

§1. DEFINITIONS

• Seller: PMCORP Sp. z o.o., ul. Ksawerów 21, 02-656 Warsaw, NIP: 5214055745, REGON: 527609440, KRS: 0001084563.

• Data Controller: The entity responsible for the processing of personal data, identical to the Seller (details available in the Privacy Policy).

• Store: The CARPETMAN online service/website.

• Product: A movable item offered in the Store.

• Preorder: A product ordered before its official release or production, with a specific fulfillment timeframe.

• Consumer: A natural person making a purchase not directly related to their business or professional activity. Provisions regarding the Consumer also apply to a natural person concluding a contract directly related to their business activity, when the content of said contract indicates that it does not have a professional character for them.

• B2B Client: A Buyer who is not a Consumer.

§2. GENERAL CONDITIONS

1. The Store ships to the territory of Poland and selected European countries:

   • Central and Northern Europe: Poland, Germany, Czech Republic, Slovakia, Hungary, Austria, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania.

   • Western Europe: France, Belgium, Netherlands, Luxembourg, Ireland, Switzerland.

   • Southern Europe: Italy, Spain, Portugal, Greece, Croatia, Slovenia, Bulgaria, Romania, Cyprus, Malta.

   • Eastern Europe: Ukraine.

2. All prices are gross prices (inclusive of VAT) and are expressed in PLN or another currency available in the Store. Prices do not include delivery costs. If tax is not visible immediately, it will be calculated in the order summary in the cart.

3. The Seller ensures the correct operation of the Store for current versions of modern web browsers.

§3. CONCLUSION OF CONTRACT AND PAYMENTS

1. The contract is concluded upon the successful completion of Payment by the Buyer. Simply adding a Product to the cart does not constitute a reservation.

2. Payments: Processed by the operator PayPro S.A. (Przelewy24) and other Operators dedicated to specific countries. The Store does not support Cash on Delivery (COD) or traditional bank transfers.

3. Payment Deadline: The Buyer has 2 business days to pay for the order. After this period, the order will be cancelled.

4. After placing and paying for the order, the Buyer receives an email confirmation of the conclusion of the contract.

§4. DELIVERY AND FULFILLMENT

1. Fulfillment Time: Most standard orders are processed within 24/48 hours (maximum up to 14 business days).

2. Preorders: The shipping date is specified each time in the Product description.

3. Delivery Costs: Calculated dynamically in the cart based on weight, dimensions, and the destination country.

4. Delays: The Seller is not responsible for delays resulting from customs clearance, transport restrictions, or other situations beyond the Seller's control (including geopolitical situations).

§5. RIGHT OF WITHDRAWAL

1. The Consumer has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the Product.

2. Exclusions: The right of withdrawal does not apply to personalized Products (made to the Client's specifications) and Products delivered in a sealed package which cannot be returned after opening for health protection or hygiene reasons.

3. The refund occurs within 14 days of receiving the returned goods or proof of their shipment. The Consumer bears the direct costs of returning the Product.

§6. COMPLAINTS (NON-CONFORMITY OF GOODS WITH THE CONTRACT)

1. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract under the terms specified in the Consumer Rights Act.

2. Complaints should be submitted to the following email address: kontakt@merchismore.pl

3. The Seller will respond to the complaint within 14 calendar days.

4. B2B: Liability under the statutory warranty (rękojmia) for B2B Clients is entirely excluded.

§7. LIMITED RELEASES (DROPS)

1. In the event of system errors causing "overselling" (selling more units than available in stock), the Seller reserves the right to cancel the order and immediately refund the full amount paid.

2. Descriptions and Specifications: All key information regarding the Product, in particular its composition, washing instructions, material, and other characteristics, can be found directly on the Product Card (in the product description).

3. Size Charts: Detailed size charts for clothing and accessories are provided directly in the description of the given Product. The Buyer is obliged to consult the chart before placing an order. A dimensional tolerance of +/- 5% is acceptable unless otherwise stated in the description. Dimensions are always given in centimeters.

4. Product Visualization: Product colors visible in photos may slightly differ from reality due to individual monitor or display settings of the Buyer's device.

5. Preorder Products:

   • For products offered in pre-sale, the estimated shipping date is provided in the Product description.

   • This date is an estimate and may change slightly; the Seller will inform the Buyer via email in the event of significant production delays.

6. Availability of Information: By placing an order, the Buyer declares that they have read the Product specification, size chart, and shipping date (in the case of Preorders) included in the Product description on the Store's website.

§8. FINAL PROVISIONS

1. Disputes with Consumers may be settled amicably, including through the ODR platform (http://ec.europa.eu/consumers/odr).

2. The Seller agrees to the out-of-court settlement of consumer disputes.

3. Competent Court: For disputes with B2B Clients, the court competent for the Seller's registered seat shall have jurisdiction.