A Preorder allows you to purchase a product before its official release or before it has been manufactured. It is a special project with a specific fulfillment timeframe.

The duration of the presale period is determined individually. Typically, the entire process from order to delivery takes between 6 to 12 weeks, as it includes the manufacturing and decoration stages.

Yes, estimated dates are provided in the product description, but they may shift slightly due to production schedules; however, we ensure customers are kept updated.

We ship to Poland and selected European countries, including Central, Northern, Western, Southern, and Eastern Europe (e.g. Germany, France, Italy, Ukraine).

Delivery costs are not fixed; they are calculated dynamically in your cart based on the weight of the items and the destination country.

Most standard items are processed within 24 to 48 hours, with a maximum processing time of 14 business days.

Yes, every shipment includes a tracking number so you can monitor its status online.

Shopify Payments

You must complete the payment within 2 business days; otherwise, the order will be automatically cancelled to free up stock for others.

No, we currently only support secure online payments to ensure the fastest processing.

Consumers have 14 days to withdraw from the contract and return standard items.

Yes, personalized custom items created specifically to a customer's specifications and sealed hygiene products cannot be returned once opened.

Please check the package in the presence of the courier. If damaged, refuse the delivery and contact us immediately so we can handle the insurance claim and replacement.

Detailed size charts are provided in the description of each product. Please note a standard measurement tolerance of plus or minus 5 percent.

We strive for accuracy, but colors may vary slightly depending on your screen settings and the individual custom nature of some products.