1. Returns

You have 14 days from the date of receipt to return a product without providing a reason.

• Condition: The product must be returned in a condition that does not exceed what is necessary to establish its nature, characteristics, and functioning. Please be careful when trying items on.
• Procedure: Send us an email at kontakt@merchismore.pl or submit a return request via the Customer Panel, then ship the package to the address below.
• Shipping Costs: The cost of return shipping is covered by the Buyer.

2. Refunds

We process refunds without delay, no later than 14 days after receiving the returned package (or proof of postage). The refund will be issued using the same payment method used for the original order.

2.1. No Direct Exchanges

We do not offer direct product exchanges. If you need a different size: return the current item and place a new order. This is the fastest way to ensure your desired size does not sell out in the meantime.

3. Complaints (What if something is wrong?)

While we ensure CARPETMAN products meet the highest quality standards, we know mistakes can happen. If your product is damaged, defective, does not match the website description, arrived in the wrong size, or if your order is incomplete let us know! Your satisfaction is our priority.

3.1. How to file a complaint?

The fastest way is to email us at kontakt@merchismore.pl. Alternatively, you can send a formal letter along with the product to:

3.2. What to include in your message?

To help us resolve the issue immediately, please provide:

• Your full name and order number.
• A short description of the problem.
• Photos of the defect or error (this significantly speeds up the process!).
• Your preferred solution (e.g., exchange, repair, or refund).

3.3. What happens next?

We will respond to your report promptly, within a maximum of 14 calendar days. If you do not receive a response within this timeframe, your complaint is considered justified. We will inform you of the resolution via the same communication channel you used to contact us. Please note that these rules do not limit your statutory rights as a Consumer under applicable law.