Politique de remboursement

1. RETURNS

You have the right to return your product within 14 days of receipt without providing a reason.

  • Product Condition: The product should be returned in a condition that does not exceed what is necessary to establish the nature, characteristics, and functioning of the item. Please take care when trying products on.

  • Procedure: Email us at kontakt@merchismore.pl or submit a return request through the Customer Panel, then send the package to the address below.

  • Shipping Costs: The cost of return shipping is covered by the Buyer.

Return Address:

ZWROT CARPETMAN MERCH IS MORE (PMCORP SP. Z O.O.) ul. Ksawerów 21, 02-656 Warsaw Phone: +48 511 001 416 Poland

2. REFUNDS

We process refunds promptly, no later than 14 days after receiving your return package (or receiving proof of shipment). The refund will be issued using the same payment method used for the original order.

2.1. No Direct Exchanges (Return & Reorder)

We do not offer direct product exchanges. If you need a different size: return your current item and place a new order. This is the fastest way to ensure your desired size does not sell out in the meantime.

3. COMPLAINTS (What to do if something is wrong?)

While we ensure that CARPETMAN products meet the highest quality standards, we know that mistakes can happen. If your product:

  • Is damaged or defective,

  • Does not match the description on the website,

  • Arrived in a different size or variant than ordered,

  • Or if your order is incomplete,

Please let us know! Your satisfaction is our priority.

3.1. How to file a complaint?

The fastest way is via email: kontakt@merchismore.pl Alternatively, you can send a formal letter along with the product to the following address:

REKLAMACJA CARPETMAN MERCH IS MORE (PMCORP SP. Z O.O.) ul. Ksawerów 21, 02-656 Warsaw Phone: +48 511 001 416 Poland

3.2. What to include in your message?

To help us resolve the issue immediately, please provide:

  1. Your full name and order number.

  2. A brief description of the problem.

  3. Photos of the defect or error (this significantly speeds up the process!).

  4. Information on your preferred resolution (e.g., replacement, repair, or a refund).

3.3. What happens next?

  • We will respond to your claim promptly, within a maximum of 14 calendar days.

  • If you do not receive a response within this timeframe, it means we have considered your complaint justified.

  • We will inform you of the resolution via the same communication channel you used to contact us.

Please note that the above rules do not limit your statutory rights as a Consumer under applicable laws.