DELIVERY AND ORDER FULFILLMENT

1. Delivery Methods and Costs

The CARPETMAN store ships to Poland and selected European countries. We cooperate with trusted logistics operators (including InPost, DHL, UPS, DPD).

Countries we serve:

• Central & Northern Europe: Poland, Germany, Czech Republic, Slovakia, Hungary, Austria, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania

• Western Europe: France, Belgium, Netherlands, Luxembourg, Ireland, Switzerland

• Southern Europe: Italy, Spain, Portugal, Greece, Croatia, Slovenia, Bulgaria, Romania, Cyprus, Malta

• Eastern Europe: Ukraine

Available Delivery Methods:

• Poland: InPost Parcel Lockers 24/7, InPost Courier.

• Abroad (EU and Ukraine): Courier shipments handled by renowned international companies.

Delivery Cost: Shipping costs are not fixed and depend on the selected delivery method, destination country, as well as the weight and dimensions of the order. The final delivery cost will be automatically calculated and displayed in the cart summary before payment is made.

2. Fulfillment Time

• Standard Orders: We strive to ensure that packages leave our warehouse as quickly as possible, usually within 24/48 hours of the payment being cleared.

• Pre-orders: In the case of products marked as pre-orders, the binding shipping date is always stated in the product description on the website.

• Maximum Fulfillment Time: In exceptional situations (e.g., launches of new collections or a high volume of orders), the processing time may take up to 14 business days.

• International Deliveries: Shipments outside of Poland are processed in standard mode; however, we reserve the right that delivery times may be extended due to force majeure or geopolitical tensions affecting logistics in a given region. Every shipment has a tracking number, allowing you to monitor its status online.

• Shipments are dispatched and delivered only on business days.

3. Receiving the Shipment and Damage

Your package is insured until the moment of delivery. Please check the condition of the shipment upon receipt:

• If the packaging is clearly damaged or shows signs of tampering by third parties, we recommend refusing to accept the package.

• In the presence of the courier, please draw up a damage report and immediately inform us of this fact via email. This will facilitate a quick shipment of new goods or an efficient refund of funds.